## ⭐ Member Points: Earning & Redemption

Manage your loyalty program with automatic point earning and product-based redemption.

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### 📈 Earning Points

- **Automatic:** every paid order earns points based on your outlet's **Reward Point Rate** (e.g. 1.0 = 1 point per dollar spent)
- **Bonus:** any product with an **Add Point** value awards that many extra points whenever it is purchased — see **Product Loyalty, Credit & Exemption Settings**
- Configure the rate in **SETTINGS** → **General Settings** → **Loyalty Program**
- Members see **Earned Points** and **Rewarded Points** on the receipt after each transaction

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### 🎁 Redeeming Points & Balance

There is no **Top-up** or **Use Points** control at checkout. Points and stored balance only move through specific products:

- To redeem points, add a product configured with a **Minus Point** value to the order; checkout is blocked with "Customer has insufficient points for this order" if the member does not have enough
- To top up a member's stored balance, sell a product configured with **Add Credit** — see **Sell a Top-up Product**
- To pay with a member's stored balance, use the **Balance** payment method in the Pay panel — see **Pay with Member Stored Credit**

> **💡 Tip:** Reward Point Rate and Reward Credit Rate are both set together in **SETTINGS** → **General Settings** → **Loyalty Program**.

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## 🎬 Video Guides

- [▶️ Member Points](https://support.agenteehq.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBbUFDIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--ea5a0eb92610307d4a8c20c90d597eff4136b92d/member-points-EN.mp4)
- [▶️ Top-up & Redeem](https://support.agenteehq.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBbUlDIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--cb14fd4d0bafdccb8373836df14911c11f55a4bc/member-topup-redeem-EN.mp4)