## ⭐ Void & Duplicate + Customer Balance

Standard POSX flows (not a separate HYY partner module in the app):

### Void a paid invoice and clone it
1. Go to **Management** → **Invoices**
2. Open a **Paid** invoice → **More** → **Void & Duplicate**
3. Confirm with a void reason
4. Edit and re-pay the new open order if needed

### Top up customer balance
1. Sell a product configured with **Add Credit** (stored-value top-up)
2. Complete **Pay** — balance is added to the linked customer

### Pay with balance
1. Attach a customer to the order (**Contacts**)
2. At payment, choose **Balance**
3. Confirm the amount to deduct

> **💡 Tip:** CRM transaction history is mainly for viewing/printing receipts. Void/copy actions are on **Invoices**, not as HYY-only tools.

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## 🎬 Video Guide

[Watch Demo Video](https://support.agenteehq.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBcDBDIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--86b4285323d1e97f4af6b6979d14f5b635540a11/void-copy-add-customer-balance-EN.mp4)