Payment

Payment Methods & Scenarios

💳 Payment Methods & Scenarios This guide covers all payment scenarios: standard payment, split payment (multiple methods or pax), and partial payment. 💵 Process Payment (Standard) 1. Tap Pay when the order is ready 2. Select the payment method (Cash, Card, PayNow, etc.) 3. Enter the amount received 4. Confirm to complete the transaction 💡 Tip: For cash, enter the amount given to calculate change automatically. 👥 Split Payment (Multiple Methods or Pax) Mixed tenders and bill-splitting both use the same Split Payment switch on the Pay panel — there is no separate "Add Payment" button and no "by item" split mode. 1. Tap Pay 2. Turn on the Split Payment switch 3. To split evenly, enter the Pax — the per-person amount fills in automatically; to collect a custom amount instead, type it directly 4. Select a payment method and confirm 5. Repeat for the remaining balance — each portion can use a different method (e.g. Cash + Card, PayNow + Voucher) 💡 Tip: Pax cannot be changed once a payment has been taken; the amount field is locked while pax is greater than 1 because it is calculated automatically. 💰 Partial Payment There is no separate deposit or installment feature. Take a partial amount with Split Payment: 1. Tap Pay → turn on Split Payment 2. Enter the amount to collect now 3. Confirm — the order stays open with the remaining balance due 4. Collect the rest later from the same order 💡 Tip: The order status shows Paying until it is fully settled. The full status list is Open, On Hold, Paying, Paid, Void, and Pay At Counter — there is no "Partially Paid" status. 🎬 Video Guides - ▶️ Process Payment - ▶️ Split Payment

Apply Discount

💳 Apply Discount Discounts are separate actions — not one Discount button that then asks type. Order-level 1. Open the order 2. From Function or the pay tools, choose Percent Discount or Flat Discount 3. Enter a value or pick a preset 4. Confirm Line-level 1. Select a discountable line 2. Use P. Discount (percent) or F. Discount (flat) in the item editor 💡 Tip: Order and line discounts are different controls. Custom Total is another way to adjust the bill total. 🎬 Video Guide Watch Demo Video

Void & Duplicate (Change Paid Order)

💳 Void & Duplicate (Change Paid Order) There's no "Order History → Edit → Re-settle" flow. Use Void & Duplicate instead. 📝 Steps 1. Go to Management → Invoices/Bills 2. Find the paid bill 3. Tap More (⋯) → Void & Duplicate 4. Enter a void reason and confirm (the original is voided; a new unpaid copy is created) 5. Edit the products on the new order 6. Pay the new order 💡 Tip: The original order must be paid and its table closed. The new bill stays linked to the original. 🎬 Video Guide Watch Demo Video

Printing & Reprinting Bills

🖨️ Printing & Reprinting Bills Print a guest check before payment, or reprint a recent receipt when needed. 📄 Print Check (Guest Bill) Printing a check does not change the invoice status — it is a pre-bill for the table. 1. With the order open, tap Function → Check — or tap the Check quick button on the order panel if Enable Quick Check Button is turned on (SETTINGS → General Settings → Order) 2. The bill prints to the configured check printer with itemized totals 💡 Tip: If no check printer is assigned, XPOS shows "Check printer not configured." 🔄 Reprint a Receipt 1. At the table: tap Function → Last Bill to reprint that table's last receipt 2. From the invoice list: open MANAGEMENT → Invoices, tap More on the invoice, then tap Reprint 💡 Tip: Both actions reprint to your configured receipt printer using the invoice's original payment details. 🎬 Video Guides - ▶️ Print Bill - ▶️ Reprint Bill

Add or Configure a Payment Method

💳 Add or Configure a Payment Method Enable payment methods for checkout, customize their names and icons, and control checkout behavior — all from Management → System Setup → Payment Method. 📝 Add a Payment Method 1. Go to MANAGEMENT → System Setup 2. Under Basic Setup, tap Payment Method 3. In the Payment Methods dialog, tap Add Payment Method 4. In the Add New dialog, search or browse the tiles and tap to select one or more methods (selected tiles show a blue border) 5. Tap the green checkmark to confirm — selected methods are enabled immediately and appear under Current Payment Methods 💡 Tip: This screen only lets you enable payment methods that already exist in your account's catalog (Cash, Visa, Mastercard, PayNow, GrabPay, WeChat Pay, Alipay, NETS, and more). There's no free-text field to create a brand-new method — if you need one that isn't listed, contact support to have it added to your catalog first. ✏️ Edit a Payment Method 1. In Current Payment Methods, tap the pencil icon on the method you want to change 2. Adjust any of the following, then tap the green checkmark to save: | Option | What it does | |---|---| | Custom Image | Upload a custom image to replace the default payment method icon | | Payment Method Name | The base name is locked; tap the globe icon next to it to add or edit translations instead | | Sales Exclusive | Invoices paid with this method won't be counted into actual sales | | Require Credit Usage | Require the customer to use balance credit before selecting this method | | Require Customer | Require a customer to be bound before this method can be selected | | Payment Cancellable | Allow cancellation during the payment process | | Integrated Payment | Enable integrated payment processing for this method | | Require Zero Balance | Only allow this method when the order balance is zero | | Allow Custom Amount | Allow entering a custom amount (e.g. voucher face value) that can exceed the order total, with no change given | 🗑️ Remove a Payment Method 1. Tap the trash icon on the method, then confirm the deletion 2. This disables the method rather than deleting it permanently — it moves back into the Add New catalog and can be re-enabled anytime. Past transactions using this method are unaffected. ↕️ Reorder Payment Methods Drag a row by its handle in Current Payment Methods. The new order saves immediately and determines how payment methods are listed at checkout. 🎬 Video Guide Watch Demo Video

Pay In, Pay Out & Open Drawer

💵 Pay In, Pay Out & Open Drawer Record mid-shift cash that is not a sale, or open the drawer without taking a payment. 📝 Steps 1. On the POS, open the current table or ticket, then tap Functions 2. To put cash into the drawer, tap Pay In. To take cash out, tap Pay Out 3. In the dialog, choose a Payment Method (Cash is selected by default) 4. Enter the amount on the keypad 5. Tap Select Reason, pick an existing reason or type a new one, then tap Confirm 6. To open the drawer without a Pay In/Out, tap Functions → Open Drawer 💡 Tip: Pay In and Pay Out need the matching staff permission. They do not start or end a shift — use Start Shift / End Shift for that. A successful Pay In or Pay Out prints a till slip when a receipt printer is configured. 🎬 Video Guide Watch Demo Video

Assign a Sales Person

👤 Assign a Sales Person Put one or more staff on the ticket (or on a single line) and optionally enter a commission. 📝 Steps 1. In POS, open the table and build the order 2. Tap Pay, then tap Sales Person (the label shows a count after staff are assigned) 3. Search with Search sales person by name.., then tap names under Search Result. Tap again to remove 4. Selected people appear under Selected Salespersons. Tap a name to open Commission and enter an amount, then Confirm 5. Tap Confirm on the Sales Person dialog. You should see Salespersons saved successfully 6. To assign only one line: tap the item, then tap Sales Person in that line’s Functions and repeat the same dialog 7. To assign after the fact: MANAGEMENT → Invoices → ⋯ → Add Sales Person 💡 Tip: Commission defaults to the ticket total (or the line subtotal). Always open Commission and change it if the staff share is not the full amount. The red trash icon clears every selected sales person. 🎬 Video Guide Watch Demo Video

Add a Tip

💸 Add a Tip Add a tip as an extra charge on the bill — not a discount and not a payment method. 📝 Steps 1. In POS, open the table and add items 2. Tap Pay 3. In Functions, tap Tip 4. Type an Amount on the keypad, or tap a quick percent — 15%, 20%, or 25% of the current grand total 5. For a custom amount, tap Confirm. A percent button applies the tip immediately 6. Check the bill: TIP appears in the totals. Open Tip again to change it, or enter 0 and Confirm to clear it 💡 Tip: Percents use the current grand total (after tax, service charge, and discounts). A tip increases what the guest owes; it does not replace Pay. 🎬 Video Guide Watch Demo Video

Redeem a Coupon or Voucher at Checkout

🎟️ Redeem a Coupon or Voucher at Checkout Apply a member Coupon or a store Voucher code on the Pay screen before you take tender. 📝 Steps 1. In POS, open the table and add items 2. For a Coupon, attach the member first (header Contacts icon). The Coupon button appears only when a member is on the ticket 3. Tap Pay. If the member has unused coupons, the Coupon list may open by itself 4. Tap Coupon to open it yourself. Tap one or more cards (amount, %OFF, or item coupons). Each card shows Expire. Then tap Confirm — you should see Coupon Applied. No Data means none are available 5. For a store code, tap Voucher (no member required). If the store has no templates, you see No voucher templates available 6. Tap a voucher template, then in Redeem {name} enter the code and tap Confirm (or Cancel) 7. A used code shows This voucher code has already been used. A successful redeem shows Voucher redeemed successfully and applies as a discount named like Lunch50 (ABC123) 8. Finish checkout with Pay as usual 💡 Tip: Coupon is member-only. Voucher is a store template + one-time code and does not need a member. Neither button is Percent Discount or Flat Discount. 🎬 Video Guide Watch Demo Video

Change Payment Method on a Paid Invoice

💳 Change Payment Method on a Paid Invoice Correct the tender on a Paid invoice without voiding it or creating a new order. 📝 Steps 1. Open MANAGEMENT → Invoices 2. Set All Status to Paid if needed, pick a date, or search by invoice no., amount, customer name, or phone 3. Tap More on the invoice 4. Tap Change Payment 5. Tap the pencil on the payment line you want to change 6. Tap the new payment method 7. Tap the green check to print an updated receipt and close 💡 Tip: This is not Void & Duplicate — the invoice stays Paid and only the payment method changes. A shift must be open; otherwise the POS shows There is no opening shift, please start the shift first. Split tenders appear as separate lines. Do this from MANAGEMENT → Invoices, not from the table Function panel. 🎬 Video Guide Watch Demo Video

Manage Vouchers

🎟️ Manage Vouchers Set up voucher templates (percent or fixed amount) that cashiers can redeem at checkout. 📝 Steps 1. In the left sidebar, tap MANAGEMENT, then open the System Setup tab. Under Basic Setup, tap Voucher Management. You need Setup Page access. 2. Review the list: Voucher Name, Voucher Amount, Voucher Percentage, Voucher Type (Percent or Fixed), and Action. 3. Tap Add New Voucher. 4. Enter Voucher Name. Use the language button beside the name to add translations if the receipt or staff language is not English. 5. Set Voucher Type: - Fixed — enter Voucher Amount in SGD (for example 10). - Percent — enter Voucher Percentage (%) as a whole number (for example 10 for 10% off). 6. Tap the green check. You should see Voucher saved successfully. 7. To change a template, tap the blue pencil (Edit Voucher), update the name, type, or amount, then tap the green check. To remove one, tap the red trash. 💡 Tip: This screen only creates the voucher types. Redeeming a code at checkout is a separate payment step. There is no confirmation before delete — tap the red trash only when you mean it. 🎬 Video Guide Watch Demo Video

Pay at Counter for Online Orders

💵 Pay at Counter for Online Orders Collect a QR or kiosk Pay At Counter ticket from the invoice list. This action is not on the POS Function grid. 📝 Steps 1. Open MANAGEMENT → Invoices. 2. Filter status to Pay At Counter (orange). The Receipt No. column shows the call number, not the full invoice number. 3. Tap More on that row, then Pay At Counter. 4. POS opens a virtual table (not saved on the floor plan). You cannot edit or swipe-delete lines; Send and Order QR-code stay disabled. 5. If there is no opening shift, start one when prompted, tap Pay, and take payment as usual. 6. After payment you return to Invoices. 💡 Tip: Do not look for Pay At Counter under table Function. The staff role needs Pay at Counter. This is not Order & Pay Later on a dine-in table, where you can still add items. 🎬 Video Guide Watch Demo Video

Manage Discounts (Discount Management)

🏷️ Manage Discounts (Discount Management) Create discount templates (percent or fixed amount) that appear as quick-pick options when cashiers apply a discount at checkout. 📝 Steps 1. In the left sidebar, tap MANAGEMENT, then open the System Setup tab. Under Basic Setup, tap Discount Management. You need Setup Page access. 2. Review the list: Discount Name, Discount Amount, Discount Percentage, Discount Type, and Action. 3. Tap Add New Discount. 4. Enter Discount Name. Use the language button beside the name to add translations if the receipt or staff language is not English. 5. Set Discount Type: - Fixed — enter Discount Amount in your store's currency (for example 10). - Percent — enter Discount Percentage (%) as a whole number (for example 10 for 10% off). 6. Tap the green check. You should see Discount saved successfully. 7. To change a template, tap the blue pencil (Edit Discount), update the name, type, or amount, then tap the green check. To remove one, tap the red trash, then tap Confirm on the delete prompt. 💡 Tip: Discounts you save here appear as quick-pick buttons inside Percent Discount and Flat Discount at checkout, filtered by matching type. Deleting a template always asks you to confirm first.

Set a Custom Total and Read the Discount Breakdown

💵 Set a Custom Total and Read the Discount Breakdown Key in the total you want the guest to pay and let the app back-calculate the discount, then read what each line on the bill means. 📝 Steps 1. On an open order, tap Pay. 2. In the Functions row, tap Custom Total. 3. Using the keypad, enter the new total in Target Amount, then tap Confirm. 4. The app adds a flat Discount equal to the difference between the current total and your target amount. If the order has no items, you'll see No items available for discount. If your amount is not lower than the current total (or is negative), you'll see Target amount must be less than current total — enter a smaller value and try again. 📝 Read the bill breakdown Below the order list, the running totals break down into: - SUBTL — subtotal before tax, service charge, and discount. - GST — tax amount (shown only if tax is enabled; the label may follow your configured tax name). - SVC — service charge (shown only if service charge is enabled). - ROUNDING — the rounding adjustment. - DISC — total discount applied, including any custom total discount. - TIP — tip amount (shown only when a tip has been added). The Discounts section on the Pay screen lists each discount by name; tap the gray ✕ next to Discount to remove your custom total and restore the original price. 💡 Tip: A custom total always adds a new flat discount — it never edits an existing one. Remove it from the Discounts list if you change your mind.

Take Card, PayNow and Alipay/WeChat Payments on the Terminal

💳 Take Card, PayNow and Alipay/WeChat Payments on the Terminal Tap a payment method linked to your terminal and follow the on-screen prompts for card, PayNow or Alipay/WeChat payments. 📝 Steps 1. On the Pay screen, tap the card, PayNow or Alipay/WeChat method that is set up for your payment terminal. 2. For a card terminal payment, the Card Payment dialog opens and shows "Please follow the instructions on the pinpad display to complete payment." Wait for the terminal to finish. 3. For PayNow, the Payment Processor dialog shows "Contacting Payment Gateway...", then a QR code with "Awaiting Payment Confirmation...". If it shows "Paynow Server is busy, Waiting...", POS retries on its own. 4. For Alipay/WeChat on the terminal, the Card Payment dialog opens and shows "Please ask customer to open Alipay / WeChat and scan the QR code on the terminal." 5. When payment succeeds, the dialog shows "PAYMENT SUCCESSFUL" and closes itself after a short countdown, or tap Confirm. 6. If payment fails, the dialog shows "PAYMENT FAILED" and "Please Check and Try Again"; tap Retry to try again. 💡 Tip: The Card Payment dialog is shared by the pinpad flow and the Alipay/WeChat scan flow — check the on-screen message to see which one is running. Only PayNow and Alipay/WeChat show a Cancel button while waiting. The success countdown length is set in Settings → Pos → General Settings → Payment → Payment Popup Countdown.

Split a Bill and Take More Than One Payment

🧾 Split a Bill and Take More Than One Payment Turn on Split Payment to take two or more payments for one order, then check the total in Payment Summary. 📝 Steps 1. On the Pay screen, open Functions and tap Split Payment to switch it On. 2. Tap a payment method, enter the amount for this payment (or split by pax below), then tap Confirm. 3. The paid method appears under Split Payment with its amount; Balance Due shows what is left. 4. Repeat with another payment method until Balance Due reaches zero. This also works with card, PayNow and Alipay/WeChat — POS still opens their own payment screen for each split amount. 📝 Split by Pax 1. In the payment dialog, use Enter pax to evenly split the bill: tap + to add a person; POS divides the due amount evenly and shows the Per Person amount. 2. While pax is more than 1, Tender Amount is locked, and POS shows "Amount is automatically calculated when splitting. Adjust pax to change amount." 3. Pax can only be changed before the first payment; after that, POS shows "Cannot change pax. Please remove all payments first before changing pax." 📝 Remove a Payment Tap the remove icon on a payment line under Split Payment, then confirm "Are you sure you want to remove this payment?". 📝 View Payment Summary After a cash payment completes (with Quick Cash Payment off), Payment Summary shows Due Amount, Tender Amount and Change, then closes itself, or tap Confirm. 💡 Tip: There is no split-by-item mode; every split is by amount or by pax, for the whole order. Payment Summary only appears for cash payments — enable Quick Cash Payment in Settings → Pos → General Settings → Payment to skip it.