Table & Orders

Open a Table & Set Guest Count

🪑 Open a Table & Set Guest Count When customers arrive, open a table and set the party size in one smooth flow. 🪑 Select & Open a Table 1. From the floor plan, tap an available table (empty tables are highlighted) 2. The table opens and you can start adding items 💡 Tip: Tables with active orders show a color indicator and total amount. 👥 Set Number of Guests (PAX) 1. With the table open, tap PAX or the guest count icon 2. Enter the number of guests 3. Confirm 💡 Tip: PAX is used for per-person billing splits and capacity tracking. 🎬 Video Guides - ▶️ Select & Open Table - ▶️ Set PAX

Table Groups / Areas

🍽️ Table Groups / Areas Table groups are managed on the POS floor plan, not under Settings. 📝 Steps 1. Open the POS table map 2. Use + to create a section / table group (or edit an existing one) 3. Add or assign tables to that section 4. Switch sections on the floor plan to navigate large layouts (e.g. Indoor, Outdoor, VIP) 💡 Tip: The app uses Section for floor areas. There is no Settings → Tables page for grouping. 🎬 Video Guide Watch Demo Video

Merge Tables

🍽️ Merge Tables Follow these steps — it only takes a minute. 📝 Steps 1. Open the source table order 2. Tap Function (not “More”) 3. Tap Merge Table 4. Select the target table and confirm 💡 Tip: Use Function → Merge Table. Orders/items move according to the merge rules on the selected tables. 🎬 Video Guide Watch Demo Video

Switch or Transfer Table

🍽️ Switch or Transfer Table 📝 Steps 1. Open the current table order 2. Tap Function 3. Tap Switch Table 4. Select the new table and confirm 💡 Tip: Entry is Function → Switch Table, not a “More” menu item. 🎬 Video Guide Watch Demo Video

Send Order to Kitchen

🍽️ Send Order to Kitchen Follow these steps — it only takes a minute. 📝 Steps 1. Add items to the order 2. Tap Send 3. The order prints at the assigned printer 💡 Tip: Only unsent items print when you tap Send again. 🎬 Video Guide Watch Demo Video

Edit Order Items

🍽️ Edit Order Items Follow these steps — it only takes a minute. 📝 Steps 1. Open the table order 2. Tap a line in the order list 3. In the item editor, change quantity, modifiers, or note as allowed 4. Confirm / close the editor 💡 Tip: Sent kitchen quantities follow send/cancel-slip rules; there is no separate “manager approval only for sent items” dialog for every edit — permissions use staff roles/ACL. 🎬 Video Guide Watch Demo Video

Add Order Notes

🍽️ Add Order Notes Follow these steps — it only takes a minute. 📝 Steps 1. Open the order and select a line item 2. In the item editor, open Note 3. Enter the note text 4. Confirm 💡 Tip: Line notes are labeled Note on the item, not “Add Note”. For whole-bill remarks, see Function → Note. 🎬 Video Guide Watch Demo Video

Add Table Notes

🍽️ Add Table Notes Follow these steps — it only takes a minute. 📝 Steps 1. Open the table order 2. Tap Function 3. Tap Note 4. Enter the remark and confirm 💡 Tip: Stored as the invoice remark (shown near totals). Label is Note, not “Table Note”. Path is Function, not “More”. 🎬 Video Guide ▶️ Watch Demo Video

Takeaway / Dine-in Toggle

🍽️ Takeaway / Dine-in Toggle Takeaway is set per order line (or by table mode), not with a single whole-order toggle. Mark items as takeaway 1. Open the order on a table 2. Select the line item(s) 3. In the item editor (or bulk actions), enable Takeaway 4. Those lines are marked takeaway (is_take_out) Floor takeaway mode (new orders) 1. On the table map, use take-out / takeaway table mode when opening service 2. New invoices on that table are created as takeaway 💡 Tip: There is no order-level “Takeaway toggle” that flips the whole bill in one tap. 🎬 Video Guide ▶️ Watch Demo Video

Edit the Floor Plan

🗺️ Edit the Floor Plan Rearrange, rename, or delete tables and sections on the POS floor plan after the first layout already exists. 📝 Steps 1. On POS, tap the chevron at the bottom-right of the floor plan to expand the table toolbar 2. Tap the edit (pencil) button so it stays highlighted 3. Drag an empty table to a new square on the grid. Drag a section tab left or right to change tab order 4. To rename, tap the pencil circle on a section tab or an empty table, change Name, then tap Confirm 5. To delete, tap the toolbar delete (trash) button, tap the red delete circle on an empty table or section, then tap Confirm on Do you want to delete this table group ? 6. Tap the same toolbar button again to leave edit or delete mode before you open a table 💡 Tip: Occupied tables (with an open order) do not show edit or delete handles — settle or clear the table first. Names must be 10 characters or fewer. Adding a new section or table is covered in Table Groups / Areas. 🎬 Video Guide Watch Demo Video

Configure Table Settings

⚙️ Configure Table Settings Set a table’s price tier, call-number prefix, and printers, or turn off auto receipt print for a whole section. 📝 Steps 1. On POS, expand the floor-plan toolbar and tap the edit (pencil) button 2. Tap the pencil circle on an empty table. For section-wide options, tap the pencil on a section tab instead 3. On a table, set Name, then assign Docket Printers, Receipt Printer, Check Printer, and QR Printer as needed (use Not Print on docket printers to skip them) 4. Under Price Tier, pick the price list this table should use, or clear the field for the default 5. Enter a Call Number Prefix (placeholder e.g. A) and optionally turn on Custom Order Number 6. On a section, turn on Disable Auto Print Receipt if this area should not auto-print receipts 7. Tap Confirm 💡 Tip: With Custom Order Number on, opening the table auto-prompts for a 3-digit number and shows the prefix as A-123. Price lists must already exist on products. This dialog only appears on empty tables — settle the table first if you need to change printers or the tier. 🎬 Video Guide Watch Demo Video

Lock or Unlock a Table

🔒 Lock or Unlock a Table Lock unused tables on the POS floor so cashiers cannot open them by mistake. 📝 Steps 1. On POS, tap the chevron at the bottom-right of the floor plan to expand the table toolbar 2. Tap the lock button so it stays highlighted 3. On an empty table, tap the lock circle to lock it — the table turns grey and shows LOCKED 4. Tap the same circle again (refresh icon) to unlock 5. Tap the lock toolbar button again to leave lock mode, then open tables as usual 💡 Tip: A locked empty table cannot be opened — the POS shows Table is locked. A locked table that already has an order can still be entered. Lock handles appear only on empty tables. 🎬 Video Guide Watch Demo Video

Reprint Kitchen Slips & Order Dockets

🖨️ Reprint Kitchen Slips & Order Dockets Reprint the last kitchen tickets or order dockets for the current table when a slip is lost or the kitchen asks again. 📝 Steps 1. On POS, open the table 2. Tap Function 3. Tap Last Kitchen Slip to reprint the last kitchen tickets sent for this order 4. Tap Last Order Docket to reprint the last order docket 5. Tap Print Complete Order List to print the full current order as a docket (every item, not only the last send) 💡 Tip: Last Kitchen Slip stays greyed out unless kitchen printing is on (SETTINGS → Printer Settings → Kitchen Printers → Enable Printing) and the table has an order. The two docket buttons need Print Docket on under Receipt Printers. Guest checks and the last receipt are Check and Last Bill — see Printing & Reprinting Bills. 🎬 Video Guide Watch Demo Video

Generate and Print a Table Order QR

🔳 Generate and Print a Table Order QR Print a table QR so guests can scan and order on their phones. 📝 Steps 1. Open the table on POS. 2. Tap Function, then Order QR-code. The button is disabled on a Pay At Counter invoice. 3. If Allow Order Flow Selection is on, the Order QR-Code dialog asks for Order Flow: choose Order & Pay Later or Pay to Order. Otherwise the store default is used. 4. If Allow Menu Selection is on, the Select Menu dialog asks you to pick a product menu. 5. The slip prints on the QR printer (this terminal’s QR printer, else the table’s QR printer, else the default QR printer). 6. Hand the slip to the table. If you see Scan-to-order service is not configured. Please contact your administrator., the scan-to-order service, QR printer, or print template is missing. 💡 Tip: Staff need the QR Code permission. This button is not the SETTINGS → General Settings → Online Order setup screen. Order QR-code stays disabled on Pay-at-Counter tickets. 🎬 Video Guide Watch Demo Video

Print a Guest Check and Reprint the Last Bill

🧾 Print a Guest Check and Reprint the Last Bill Print a pre-bill guest check or reprint the last receipt for a table, straight from the POS Function panel. 📝 Print a guest check 1. Tap Function → Check to print a guest check to the check printer without changing the order's status. 2. Turn on Enable Quick Check Button (SETTINGS → POS → General Settings → Order) to add a one-tap Check button under Send on the order panel itself. 3. If no check printer is set up, POS shows "Check printer not configured". 📝 Reprint the last bill 1. Tap Function → Last Bill to reprint the most recent receipt for the current table. Your role needs the Last Bill permission. 📝 Preview before paying 1. Tap the small receipt icon at the top of the order panel (next to the pax and customer buttons) to switch the order list into a live receipt preview; tap it again to switch back. 💡 Tip: Function → Reprint, Add Customer and Change Payment on this same panel don't do anything yet. To reprint or edit an older, already-paid invoice, go to MANAGEMENT → Invoices → More instead.