⭐ Redeem Member Points
Members redeem points through products set with a Minus Point value — there is no points button at checkout.
📝 Steps
There is no Top-up or Use Points control at checkout. Points and stored balance only move through specific products:
- To redeem points, add a product configured with a Minus Point value to the order; checkout is blocked with "Customer has insufficient points for this order" if the member does not have enough
- To top up a member's stored balance, sell a product configured with Add Credit — see Sell a Top-up Product
- To pay with a member's stored balance, use the Balance payment method in the Pay panel — see Pay with Member Stored Credit
💡 Tip: Reward Point Rate and Reward Credit Rate are both set together in SETTINGS → General Settings → Loyalty Program.
🔗 Related: Earn Member Points
🎬 Video Guide